What do I need to do to become a member?
Becoming a member is easy. Simply create an account with us on our website. Or e-mail or fax in an order with your resale tax id #, your company name, address, phone number and contact information.
When you become a member, prices will show up online and you can request for us to email or fax you a pricelist. The pricelist does NOT reflect cost of shipping. The customer is responsible for all shipping, tax, customs etc. costs.

What is the minimum order and minimum quantity?
The minimum order from is generally a 6pcs per style. Colors can be mixed unless the item comes pre-packed. The minimum dollar amount that you must order is $150 for the first order and $100 for reorders.
Custom Orders, Special Orders and Private Labeling are also available. The minimum depends on the item. For example, most hats require a minimum of 500pcs per style per color.

What are your methods of payment?
Credit card payment (Visa, Mastercard, Discover, American Express) is the preferred method of payment. For special long term customers, we can send merchandise COD Money Order.

What is the return policy?
We do not accept any merchandise for return unless there is a manufacturer's defect. For these returns, you must contact us for a return authorization within 5 business days of receiving the merchandise, and we will inspect the merchandise to determine if the merchandise has a manufacturer's defect. If it is determined to be, we will be happy to issue you a credit toward future orders. We strongly encourage to order online or e-mail or fax us your order so we have a hardcopy. Most mistakes are made during phone orders. Therefore, we are NOT LIABLE for mistakes made on phone orders.

Do you backorder?
Backorders are only made upon the request of the customer.

Do you do any tradeshows?
We exhibit at the Magic Show every February and at the End of August in Las Vegas. We also exhibit at the ASD show every March and August. Stay tuned for more shows and exhibits.

What are your store hours?
New York Outlet: (US Eastern Time)
Mon Fri: 7:00am -6:00pm
Sat: 7:00am -4pm
Sun: 7am- 3pm
Los Angeles outlet: (US Pacific Time)
Mon Fri: 8:30am -5:30pm
Sat: 8:30am -2:30pm
Sun: Closed